By leveraging our deep knowledge of global best practice with data, CCM platforms, people and processes, Cadence can help evaluate your communications ecosystem, quickly identify opportunities for improvement and help you build and deploy a solution that is ideal for your business. Using our 5 Step Impact Framework you’ll save time, money and improve customer satisfaction.
The Impact Framework represents years of expertise in Enterprise Communications to ensure a strategic and methodical approach to transformation, encompassing five key stages.
By following this process, we ensure that every step of communication transformation is aligned with your organisation's objectives, delivering tangible outcomes that propel your business forward.
The starting point is for Cadence to evaluate your existing communications approach and create a report outlining our findings including visual content, channel assessment, technical review, pain points, customer needs and industry best practice.
We take a collaborative, flexible approach, building the process step by step.
Getting started is easy—Step 1 is simply an exploration phase to assess what’s working well and identify opportunities for improvement in your customer communications.
There’s no obligation to commit beyond this phase. We ensure you see value before progressing, giving you full control over the process and the costs involved.
We understand that every business is unique, which is why we take a tailored approach to help you achieve your goals. Our team of experts combines deep industry knowledge and innovative thinking to guide you through every phase of transformation.
Whether it's streamlining your communication templates and content, migrating to digital, insourcing your communication software or deciding which vendor/s to partner with, we collaborate closely with you to develop solutions that drive lasting results.
"We use a system to manage our communication developed many years ago and have another CCM tool that came when we bought another business. We don’t know what combination of technologies will be best for us now and into the future."
"We’re so far behind with our comms technology, it feels impossible to catch up to where we want to be and I think it’s affecting our business."
“I don’t think regulation has kept up with how we want to communicate with our customers. We're not even sure if we are complying."
"Our postage costs are out of control. Should we transition to more cost-effective digital channels? "
"With all of the communications providers around today, how do I decide which have the best services and pricing for our business? "
"We have been using the same communications provider for many years, and they know more about how we send out our communications than we do. It locks us in and is a big risk for our business "
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